Project Co-Ordinator

External Job Advert
Job Role: Project Co-ordinator
Location: Hybrid (on-site in Birmingham) 
Hours: Monday to Friday 9am-5pm
Salary: From £22,000 per annum dependant on experience 
 
The Job Role
As the Major Works Project Co-ordinator, you will contribute to our vision of being the UKs leading property manager by:

• Deliver accurate and efficient section 20 requirements throughout
• Analysing major works requirements and producing reports on a regular and ad hoc basis as required
• Managing efficient input to IT systems to support major works team remit

This role reports to the Major Works Team Leader.
Main Responsibilities

• Managing the progression of major works projects, through all stages of the section 20 process
• Highlight and resolve blockages / issues within the lifecycle of each project.
• Work on a balanced caseload of individual projects, as part of the existing team
• To ensure effective and timely updates to the property manager on any development specific issues relating to the major works and long term projects
• To effectively collaborate with the customer service and operations departments and to share development specific knowledge and information in relation to long term projects
• To ensure written communication is processed and responded to professionally and in accordance with targets and service level agreements set by the MS management team
• To take responsibility and ownership of individual workload, ensuring that all tasked work relating to major works/long term projects from Property Managers, residents, contractors or any other customer is undertaken in accordance with the service level agreement
• IT competency to an intermediate level
• Confident, articulate communicator – both orally and in writing; able to build relationships with all level of stakeholder with a resolution focused mentality
• Efficient in maintaining administration and record keeping electronically.
• Demonstrable ability dealing with problems and challenges effectively.
• Ability to work under pressure, resilient, able to prioritise and manage time effectively.

Who are we?
FirstPort is the UK’s leading residential property service provider, caring for 330,000 homes in England, Wales and Scotland, across 5,800 developments. With over four decades of experience and 3,300 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies.
FirstPort is a member of the Association of Residential Managing Agents (ARMA), the Association of Retirement Housing Managers (ARHM), and Property Managers Association Scotland (PMAS). As well as holding a Five Star Rating from the British Safety Council, it has been awarded the British Safety Council’s prestigious Sword of Honour, is an accredited Safe Agent and belongs to The Property Ombudsman. FirstPort has also been named as one of the UK’s Top Employers by the Top Employers’ Institute for the last five consecutive years.
Why choose us?
By joining us, you will work with industry professionals who are committed to providing the highest levels of customer service, as well as ensuring we put our people first.
The benefits of working with us can include free parking, free fruit, discounted gym membership, a true work-life balance and the opportunity of growth and progression. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.
We’re committed to promoting diversity at FirstPort and recruit on merit. We are an inclusive employer that prides itself in being so diverse.
What’s next?
To start your application for this role we will ask you to upload your CV and answer a few questions.
Our recruiters will work with our managers to review your CV. If unsuccessful, you will be notified. If you meet the criteria for the role, we’ll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend interviews with the hiring manager.