Housing Operations Manager

Job Title: Operations Manager - Home Ownership

Hours: 37.5 per week

Salary: Up to £62,734 per annum

Location: Home based with regular travel across the South Coast Region including West and East Sussex, Surrey, Hampshire and Berkshire and occasional national travel as required for example to attend meetings in our Bradford or London Office. 

Role Profile: https://bit.ly/3zxu2pk

About the role:

Manage a designated district to ensure high-quality service delivery, safety, and security of estates, and tailor housing services to meet residents' needs. Ensure compliance with lease terms and legislation, while leading, developing, and motivating a large team across a wide geographical area to deliver excellent resident services aligned with operational business objectives.

Key Accountabilities:

• Accountable for managing, developing, and supporting a district to deliver excellent resident service and engagement, fostering a culture of co-creation and community.
• Oversee all aspects of service delivery, financial, legal, and regulatory performance within the district.
• Manage the performance and development of direct reports using performance management and behaviour frameworks.
• Develop and maintain relationships with key internal and external stakeholders.
• Ensure all health and safety procedures are followed and a culture of health and safety awareness is embedded within the district.
• Be accountable for the district budget, ensuring service charge budgets and sinking funds meet long-term viability requirements.
• Ensure compliance with lease terms, legislation, and best practices across the district.

Knowledge and Skills:

• Knowledge and experience in managing home ownership and mixed tenure properties.
• Understanding of critical areas of compliance with internal procedures and regulatory legislation, including lease terms.
• Ability to drive performance through management, support, and monitoring of KPIs.
• Experience managing a district budget (approx. £10 million), including service charge budgets and sinking funds.
• Understanding safeguarding requirements for older persons and vulnerable adults.
• Experience dealing with complex resident issues including anti-social behaviour and leasehold disputes.
• Ability to build and maintain relationships with key external stakeholders and communicate effectively.
• Awareness of Landlord & Tenant Act 1985 and other relevant legislation.
• Experience in managing home ownership at a senior level
• CIH level 4 qualification is desirable, or willing to work towards

Join our team and make a significant impact on the lives of residents through effective management and exceptional service delivery.

Apply now to be part of a dynamic and dedicated team committed to excellence in home ownership services.

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Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

• Gym, fitness and wellbeing discounts
• Mental health support
• Flexible working options
• Access to online GP appointments

Finance

• Pension plan – contribute between 4% and 8% and we’ll match it or better
• Quick and easy pension transfer service
• Savings and financial advice, loans, free life assurance
• Discounts on shopping, holidays, phones, technology and more

Career

• Ongoing personal and professional development programme
• Leadership Pathways online learning resources
• Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser 

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.  

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members.  We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.